Current Size: 100%

1. Residence Halls

Residents should make it a priority to know their Residence Hall Staff.

The Front Desk- The front desk is the central location for addressing resident questions concerning mail, processing maintenance requests, and other general interests. All Residence Hall front desks operate 24 hours per day.

The Lobby Monitor- In addition to front desk staff, a cadre of student lobby monitors is scheduled to check resident’s identification cards. Additionally, lobby monitors check-in University and non-University guests at all times.

The Resident Assistant (R.A.) is an upper-class student who lives in the Residence Hall and supervises residents on an assigned floor. The R.A. plan programs and activities, hold floor meetings, and address roommate situations on their unit and the hall in general. Your assigned R.A. should be one of the first people you contact if you have any problems or concerns.

The Graduate Assistant (G.R.A.) assists the Residence Hall Manager with the management of the Residence Hall. Graduate Residence Assistants act on behalf of the Residence Hall Manager in their absence. The G.R.A. co-equally serves as the direct supervisor of the Resident Assistant’s (R.A.’s) and other student staff and student leaders within the Residence Hall.

The Residence Hall Manager is responsible for the management and direction of the Residence Hall. The Residence Hall Manager is responsible for enforcing Residence Life and University policies. Moreover, the Residence Hall Manager help students by making appropriate referrals to support offices on campus, as needed. Every effort is put forth by Residence Hall Manager to promote academic excellence and personal and social development.

Scheduling Staff  

The Residence Hall Manager is responsible for the scheduling of staff to work in various shifts within the Residence Hall settings (i.e. front desk, lobby monitors, student staff etc.). The official Residence Hall Check-In times are Monday thru Friday 9am to 4pm. There are no Saturday or Sunday check-in’s without prior written notification to the Residence Hall Manager of the Residence Hall to which you are assigned. The official New Entrant Move-In process will commence as indicated by the University Calendar, during the fall semester from 8am to 6pm.

Mandatory Meetings  

Residents are required to attend all mandatory meetings. Failure to comply with these meetings may result in loss of visitation as deemed appropriate by the Residence Hall Manager. Residents will receive notice of mandatory meetings.

Program / Space  

Each Residence Hall is equipped with seminar rooms and/or recreation space. Generally, special program initiatives are sponsored in these locations. If staff/students wish to reserve use of the seminar room or lounge spaces, special reservation forms must be completed and approved by the Residence Hall Manager. You may inquire at the front desk about room reservations. A nominal fee may be required.


First class mail is delivered Monday through Friday. Packages and special delivery are received at the front desk throughout the week. Students may retrieve their mail and/or packages in accordance with the established hours of the Residence Halls. Notification of packages will be placed in student mailboxes. Proper student identification and signature is required to receive packages. Certain packages are kept at the main post office on the main campus, in the Administration Building at 2400 Sixth Street NW, Washington, DC 20059.

When designated a mailing address, use your full name as registered with the University and your assigned room number, which is in most cases the same as the mailbox number. This approach will help to expedite the sorting of the mail. During the official check-out process, a forwarding mailing address must be filed with the front desk.

Intercom (in Certain Halls)  

Several halls are equipped with an intercom system that provides communication throughout the hall. Particularly, designed to conduct business such as making special announcements to residents and staff of emergencies, special activities, or the conclusion of visitation.


The University Front Desk Staff is not permitted to give out phone numbers or location of their residents. It is the students’ responsibility to provide their family and friends with this information and to keep in contact with them. Although, the front desk may receive important calls from administrative offices on campus, it is the responsibility of the resident to check their mailbox and voicemail daily, for messages.

All rooms are equipped with telephone lines and are activated by the University. Students are responsible for purchasing their own telephone. It is agreed that each resident will become acquainted with policies related to telephone usage.

Hours of Operations
8:30 a.m. to 3 p.m. 
Mon., Wed., Fri.
(Office Hours by Appointment: 3 to 5 p.m.)

8:30 a.m. to 5 p.m.
Tues. and Thurs.

Residence Life & University Housing
2205 4th Street, NW 
Washington, D.C. 20059